Products / ServiceBridge
Now in early accessThe Service Desk
for Equipment Makers.
Connected to ERPNext.
Tickets, field visits, AMC contracts and quotations for your service team — with customers, machines, spares and stock read straight from ERPNext. No double entry, no spreadsheets on the side.
Runs on a demo company until you connect your ERP
One System for Everyone in Service
Built for manufacturers who sell, install and service machines — and already run their business on ERPNext.
See Every Commitment
SLA risk, open AMCs, pending quotations and KPIs by region — without asking anyone for an update.
Log & Route in Seconds
Pick the customer and machine; coverage, priority and the right region are worked out for you.
Close Visits on Site
A phone-friendly visit form with spares used, photos and the customer's signature.
Self-Serve Portal
Raise tickets, follow progress, approve quotations and rate the service — on their own login.
See It Work
Want the detail? Eight short walkthroughs of the real product on demo data. Pick a module — each video has narration.
Every Breakdown, Tracked to Closure
Log a ticket against the exact machine and ServiceBridge knows whether it's under AMC, under warranty or chargeable. Response and resolution clocks run on your business calendar and warn the team before a breach — not after.
- Clear stages from New to Closed, with hold, send-back and reopen
- Coverage detected from the machine: AMC, warranty or chargeable
- SLA targets by coverage and priority, with at-risk alerts
- Region-based routing and engineer assignment
- Field visits with spares, photos and customer signature
Quote Chargeable Work Fast
When a job isn't covered, build the quotation right from the ticket — spares and labour from your ERP's items and price list, with GST worked out for you. Send it, let the customer approve online, and record their PO.
- Line items from your item master and price list
- Discounts, GST totals and a validity date
- Draft → sent → approved, with the customer's PO recorded
- Print-ready view to share with the customer
Contracts That Run Themselves
Set up an annual maintenance contract once — cover period, value, the machines it covers and the planned preventive visits. ServiceBridge raises the visit tickets ahead of time and reminds you before the contract ends.
- Covered machines feed ticket coverage automatically
- Planned preventive visits turn into tickets on schedule
- Renewal reminders before the contract ends
Your ERP Stays the Source of Truth
An administrator connects ERPNext from the settings screen — no config files. Customers, machines, items and stock flow in; draft sales invoices and stock entries flow back, each behind its own switch.
- Connect with an API key; credentials are stored encrypted
- Draft invoices on ticket closure — never auto-submitted
- Stock entries for spares used on a visit
- Readiness checks, retry and a history of every write-back
The Installed Base at a Glance
Every customer with their sites, contacts and machines by serial number — and each machine's coverage right next to it. Log a ticket or send a portal login from the same screen.
- Sites, contacts and machines in one view
- AMC, warranty or chargeable shown per machine
- Search by name, GSTIN, phone or email
- One-click portal sign-in link for customer contacts
Fewer "Any Update?" Calls
Your customers get their own portal to raise tickets, follow the timeline, and approve or reject quotations — so your desk spends time fixing machines, not answering status calls.
- Customers raise and track their own tickets
- Approve or reject quotations online
- See their AMC contracts
- Feedback link after every closed ticket
Know Where Service Stands
A KPI matrix compares every region against its targets. Run any report on screen or download it as CSV, and schedule the ones your managers need to land in their inbox every week.
- SLA compliance, resolution time, reopen rate, CSAT and backlog
- Ticket ageing, engineer performance and quotation pipeline
- Scheduled reports emailed as CSV
Set Up Your Way
Load a fictional demo company to try everything safely, then switch on email and WhatsApp Business notifications per event, with templates and a delivery log.
- Email and WhatsApp channels, chosen per notification
- Custom roles with a permission grid
- Automations, system monitor and audit log
- Demo company you can load and clear in one step
How It Works with ERPNext
ServiceBridge sits next to ERPNext, not on top of it. Your ERP keeps owning customers, items and accounts — ServiceBridge owns the service work.
Connect
An administrator adds your ERPNext site from the settings screen and runs a test. Credentials are encrypted at rest.
- ERPNext REST with an API key
- Optional read-only database link for heavy reports
Sync
Customers, contacts, sites, machines by serial number, items, prices, warehouses and stock come into ServiceBridge.
- Signed webhooks keep it current
- A nightly catch-up as a safety net
Write Back
Finished work goes back to your ERP so accounts and stores stay right — only when you switch it on.
- Draft sales invoices for chargeable tickets
- Stock entries for spares used on visits
Safe by default: every write-back is off until you turn it on, invoices are always created as drafts, and each one is protected against duplicates and retried if your ERP is unreachable.
Built for Real Service Teams
SLA clocks that pause
Targets by coverage and priority on your working hours and holidays, paused while a ticket is on hold.
Roles & permissions
Create your own roles, choose what each can see and do, and limit tickets to a region or to their own work.
Email & WhatsApp
Keep customers and engineers informed on the channel they actually read, with a log of every message sent.
Bulk import
Bring in customers and machines from CSV, with a validation preview before anything is saved.
Partner API
Let dealers or your own systems raise tickets through a secure API with keys you control.
Audit & monitoring
An audit log of sensitive changes and a system monitor for queues, ERP requests and connections.
Deployment & Pricing
One Company, One System
Every ServiceBridge install belongs to a single company — your data isn't shared with anyone else's.
Start on Demo Data
It runs fully on a fictional demo company until you connect your ERP, so your team can try every flow risk-free.
Contact for Pricing
Pricing depends on your setup. Tell us about your service team and we'll share the details.
Ask about pricing// Early Access
Bring ServiceBridge to Your Service Team
We're onboarding a small group of equipment makers running ERPNext. Tell us about your company, your ERPNext setup and the size of your service team, and we'll get back to you.
Or write to info@riroteglobal.com