One platform for 9 business entities
An infrastructure group ran service ticketing and executive reporting as two separate apps on two servers, with dashboards querying 5 ERPNext sites one after another. Delivered with TCB Infotech, we replaced both with one platform: a NestJS ticketing engine with a 9-state SLA workflow, two-way ERPNext sync, and 11 role-based dashboards on a parallel multi-site middleware with Redis caching.
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